PRODUCT WARRANTY

Out-of-warranty products

In the event that the company inspects the products under warranty and finds that they are in an abnormal condition, the customer will be notified that the product is out-of-warranty in the following cases:

1. Abnormal condition, such as cracked, broken, burnt, chipped, bent, dented, cracked, scratched
2. Conditions caused by improper storage, such as water stains, rust stains
3. Products damaged due to external factors, such as power outages, lightning
4. Misuse of products, which were modified before permission was granted, such as traces of dismantling, repairs
5. No product serial number or imitation stickers
6.  Problems caused by software, viruses, or operating systems installed by the purchaser
7. Products that have expired warranty or products that have no symptoms of damage must pay a minimum service fee to agree to repair or not agree to repair the product
8. The company does not guarantee products with any pen marks written on the product and cannot be erased without affecting the essence of the sticker or product
9. The repair period is determined by the company and may change without prior notice. Contact Channels

– Contact the technical department at 02-582-2285 ext. 111
– Support: Tel. 081-618-6780
– Sale: Tel. 094-498-2806
– Line Official @GYGAR

Update: 1 October 2024

Return

Return period

Receive the product back within 7 days from the date you receive the product.

Please contact the customer service Line Official @GYGAR to inform your intention. The officer will check and provide advice according to the conditions for requesting a product exchange/return.

The conditions for changing/returning the product are as follows:

The product is damaged or defective due to the manufacturer, expired product, product does not match the order, product is damaged during shipping.
The product to be exchanged/returned must be in a condition that has never been opened and in the same packaging as before. And must attach the product invoice to process the product exchange/return.
The product exchange/return must be done within 7 days from the date you receive the product.

Refund

The refund process will start only when we confirm receipt of the product. The company will refund within 30 business days (transfer rounds on the 15th and 25th of every month).

Product refund

Taxes (if any) will be refunded along with the product price.
There will be no refunds for service and shipping costs for returned products.
When you return any item from the same order The remaining order amount may not reach the amount previously discounted (e.g. for free gifts, freebies, orders of a specified quantity). If this happens, the discount you have already received will be reduced from the price of the product you are refunding. If you want a full refund, you must return all items in that order.

Before returning the product

Contact Customer Service Line Official @GYGAR

Return Process

We accept returns for products ordered on the GYGAR website only within 7 days from the date of receipt of the product.
Please have the following details ready when contacting us.

1. Contact information

Information of the person who called/reported
Information of the person who contacted back

2. Product details

Product model
Serial number
Product number

3. Details of the problem encountered

Do not request a refund or refuse to accept the product without contacting us first.
If you do not follow the steps above, there will be a delay in the refund and you will be responsible for the damage and cost of returning the product.

Update: 1 October 2024

Delivery a Product Claim

Claim for a new replacement

For products damaged within 30 days from the date of purchase, customers will receive a new replacement immediately (except for used products that have expired parts)

Conditions

1. Must be a product ordered within 30 days (starting from the date specified on the receipt/invoice of the first day of purchase)
2. Must be a product that does not violate the warranty conditions. The company is happy to replace a new one immediately.
3. Tested and found that the product is actually damaged.
4. Must send all accessories attached to the product, such as boxes, foam, plastic, manuals, drivers, freebies, etc.
5. The condition of the product must be like new and without scratches.

In case the product is out of stock

In case the problematic product is a product within 30 days, Will Change to a similar product model. In the case of requesting a refund within 7 days from the date of order. (According to receipt/tax invoice)

Normal claim

For products purchased through the GYGAR Online channel, you can submit a claim to the head office.

Conditions

1. Repair/replace with the same model
2. Replace with another similar model, which the company will inform the customer before changing the product.
3. Offer customers an upgrade, which will give customers a product with better technology than the original model, by paying the difference in price, which we will call the customer to acknowledge and confirm the upgrade every time.
4. If the customer wishes to wait for the product exchange, the company will inform the customer of the approximate arrival date and inform the customer of the progress periodically.
5. The company reserves the right to refund in cash instead by deducting depreciation according to the depreciation calculation policy, only in the case that there is no original model to replace or other models do not have similar specifications/support the original model that the customer wants to use.

Deposit a claim

For products that are under the conditions and warranty period, but were not purchased from Siam Tech and Develop, if there is a warranty sticker from the company, the company will process the claim. Customers can deposit a claim without any charges (except for shipping costs In the case of large items that need separate packing)

Repairing out-of-warranty products
The company provides out-of-warranty product repair services by a team of professional technicians.

Update: 1 October 2024