Product Under Warranty
Warranty Period
The warranty period will strictly follow what is stated in the tax invoice, with the date on the invoice considered the start date of the warranty. In the case of an expired warranty, please refer to the terms and conditions for out-of-warranty service.
Customer Claim for DOA (Dead on Arrival)
If the customer detects an unrepairable defect (DOA – Dead on Arrival) and wishes to claim for a replacement product, they must notify the company via the specified contact channel (Line: @gygar) within 7 days from the date stated on the tax invoice or delivery note.
Warranty Conditions
Replacement of a DOA (Dead on Arrival) product is subject to the following conditions:
For LED Display products, DOA claims for damages or defects immediately after installation or first use do not cover full unit replacement. If only certain parts—such as modules or individual components of the LED display—are damaged, the customer may report the issue via the designated company contact channels. The company will replace only the damaged part.
To be eligible for a DOA claim or replacement, the customer must return the product in complete and undamaged condition, including the product, all accessories inside the box, and the original packaging (product box). All items must be in new condition, without damage, wear, tears, or dents. If any part is incomplete or damaged, the company reserves the right to reject the claim or replacement.
If the inspection reveals no defect or damage as reported by the customer, the company reserves the right not to replace the product and will return the original product to the customer.
Warranty Repair Process
During the warranty period, the company will attempt to resolve any operational issues via phone or other contact channels. If the issue cannot be resolved remotely, the company will proceed as follows:
For Onsite Service Warranty products, the company will repair the product within 7 business days from the date the customer contacts the company via its official channels.
For products without Onsite Service, the authorized dealer must send the product to the company. The repair period will be counted from the date the company receives the product, and repairs will be completed within 7 business days.
If the company is unable to complete the repair within the specified timeframe, it will provide a temporary replacement unit for the customer to use. This unit may be of the same model, a lower model, or a model designated by the company with similar functionality. The company will coordinate with the customer in writing via its official contact channels.
Conditions That Void the Warranty
Products under warranty will be considered out of warranty if any of the following conditions apply:
Physical deformities from any cause, such as cracks, breaks, chips, bending, dents, warping, scratches, or missing parts.
The product has been modified, altered, or repaired by anyone other than an official GYGAR service center.
Damage not consistent with normal use or caused by improper storage, including water stains, rust, burn marks, exposure to extreme heat or direct sunlight, infestation by animals or insects, or moisture in products specified for indoor use only.
The Serial Number and/or Void Warranty sticker is not intact—e.g., torn, altered, covered, or changed.
The product was damaged by riots, accidents, fire, or natural disasters such as floods or lightning.
Contact Channels
– Line Official: @GYGAR
– Technical Support: 02-582-2285 ext. 111, 112
Updated: April 3, 2025
Click to view warranty terms
Out-of-warranty products
The company reserves the right to determine the warranty period based solely on the date indicated on the tax invoice. The date stated on the invoice will be regarded as the start of the warranty period.
The company will provide spare parts for GYGAR-branded products for a period of 5 years, preparing components or replacement units in advance for future repairs. The company will provide customers with a quotation for the relevant parts and complete the repair within 30 business days from the date of repair approval and full payment of the parts.
For out-of-warranty repairs received from authorized dealers, the company reserves the right to return the product if repair approval is not received within 3 months from the date the repair quotation was sent to the dealer.
Out-of-Warranty Repair Fees
If the customer delivers and picks up the product at the service center themselves, and does not approve the repair, the company reserves the right to charge a diagnostic and power-on inspection fee of 500 THB per unit.
In cases where the customer requests Onsite Service for an out-of-warranty product, service charges will apply based on the type of product and the location of the service site.
Customers can check service rates in advance through the following channels: – Line Official: @GYGAR
– Technical Support: 02-582-2285 ext. 111, 112
Customers may also purchase additional Maintenance Agreement (MA) coverage before the original warranty expires. The MA can be purchased for up to 3–5 years, depending on the product type.
Updated: April 3, 2025
Click to view warranty terms
Return
Return Period
Products can be returned within 7 days from the date of receipt.
Please contact Customer Service via Line Official @GYGAR to submit your return request. Our staff will verify and provide guidance based on the return/exchange policy.
Return/Exchange Conditions
Returns or exchanges are accepted under the following conditions:
The product is defective due to manufacturing issues
The product is expired
The product does not match the purchase order
The product is damaged during delivery
The product to be returned or exchanged must not have been used and must be in its original packaging, complete with all components. An invoice must also be included for the return/exchange to proceed.
All returns/exchanges must be completed within 7 days from the date you receive the product.
Refunds
The refund process will begin only after the returned product is received and confirmed.
The company will issue refunds within 30 business days (transfer cycles occur on the 15th and 25th of each month).
Product price and tax (if any) will be refunded.
Service and shipping fees are non-refundable.
If you return only part of the order and the remaining items no longer qualify for a discount (e.g., gift with purchase, volume discounts), the discount received will be deducted from the refund amount.
To receive a full refund, you must return all items from that order.
Before Returning a Product
Please contact Customer Service via Line Official @GYGAR.
Return Process
We only accept returns for products ordered through the GYGAR website within 7 days from the date of receipt.
Please have the following information ready when contacting us:
Contact Information
Product Information
Product model
Serial number
Product number
Issue Details
Please do not return or refuse delivery without contacting us first.
Failure to follow the procedure may result in delays in your refund process, and you will be responsible for any damage or return shipping costs.
Click to view warranty terms
Delivery a Product Claim
Replacement Claims
For Products Found Defective Within 7 Days from Purchase Date
Customers are eligible for an immediate replacement (excluding products with consumable parts that have already been used).
Conditions:
The product must have been purchased within 7 days (counted from the date stated on the receipt or tax invoice).
The product must not violate any warranty conditions.
The product must be tested and confirmed to be defective.
All original accessories and packaging must be returned, including the box, foam, plastic wrap, manuals, drivers, and any free gifts.
The product must be in like-new condition, with no scratches or marks.
If the Product Is Out of Stock
If the defective product is unavailable within the 7-day period, a similar model will be temporarily provided or a refund can be requested within 7 days from the purchase date (as stated on the receipt/tax invoice).
The customer is responsible for all shipping costs, and the refund will be processed according to the company’s payment schedule after inspection is completed.
Standard Claims
For products purchased through GYGAR Online, claims can be submitted at the head office or via Line: @gygar.
Conditions:
Repair or replace with the same model.
Replace with a similar model, with prior notice to the customer.
Offer an upgrade to a higher-tech model, with the customer covering the price difference. The company will contact the customer to confirm before processing the upgrade.
If the customer prefers to wait for the same model, the company will provide an estimated restock date and send periodic updates.
The company reserves the right to issue a refund with depreciation deduction if the original or similar model is unavailable.
Claim Submission by Proxy
For products still under warranty but not purchased from Siam Tech & Develop, if a valid company warranty sticker is present, the company will process the claim free of charge (excluding shipping fees for large items that require separate packing).
Out-of-Warranty Repairs
The company provides out-of-warranty repair services by a team of skilled professional technicians.
Click to view warranty terms
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